Privacy Policy

Effective Date: October 27, 2025

Cadden Community Management (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cadden.com and use our services, including our homeowner portals and payment systems.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).

Information You Provide Directly:

• Contact Details: 
  Name, mailing address, email address, and phone number (collected via contact forms or homeowner eForms).
• Account Credentials: 
  Usernames and passwords used to access “Cadden Connect” or other homeowner portals.
• Financial Information: 
  Bank account numbers, routing numbers, or credit card information provided for dues payments or document purchases (processed through secure third-party providers).
• Property Information: 
  Association name, unit address, and details related to maintenance requests or violation reports.

Information Collected Automatically:

• Usage Data: 
  IP address, browser type, operating system, and pages viewed.
• Cookies: 
  We use cookies to enhance your experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: 
  To manage your Homeowners Association (HOA), process payments, and fulfill document requests.
• Communication: 
  To send e-statements, community alerts, and respond to your inquiries.
• Portal Access: 
  To provide secure access to Cadden Connect for viewing community documents and account balances.
• Legal Compliance: 
  To comply with Arizona state statutes regarding HOA record-keeping and financial reporting.
• Security: 
  To protect our website and users from fraud or unauthorized access.

3. Sharing Your Information

We do not sell your personal information. We only share your data with:

• Third-Party Service Providers: 
  Such as payment processors, e-statement vendors, and software partners (e.g., Nabr Network for Cadden Connect) who perform services on our behalf.
• Association Boards: 
  Relevant information may be shared with your HOA Board of Directors as part of our management duties.
• Legal Requirements: 
  If required by law, subpoena, or to protect the rights and safety of Cadden Community Management and our clients.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal and financial data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your residency and applicable laws, you may have the right to:

• Access or update your personal information through your homeowner portal.
• Opt-out of non-essential marketing communications.
• Request information regarding the categories of data we collect.

6. Third-Party Links

Our website contains links to external sites (like payment portals or social media). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Cadden Community Management 
5225 West Massingale Road Tucson, AZ 85743 
Phone: (520) 297-0797 
Email: caddensupport@cadden.com