FAQs

How do I register for E-statements?

1. Please go to the link https://caddencommunitymgmt.opt-e-mail.com/signup and
   follow these steps.
2. Provide your “Account Number”
3. Provide your “Street Number” without the street name.
4. Fill in your email address, create a password, and fill in your name.
5. Select the checkbox next to “I agree to the Terms & Conditions and Privacy Policy.”
6. Click “Create Account.” Once you do this, you will receive an email, and you must
   click the blue link in the body of the email to activate your account entirely.

Am I required to register for E-statements?

E-statement registration is not mandatory. We still offer mailed statements for our homeowners who prefer. Do I need to merge my account after registering? If you have a second property that is managed by Cadden, you can merge your accounts. This will link the two properties to the same login. To merge, input the account number associated with the second property and click merge my account.

I can’t log in after merging my accounts.

You will deactivate your account for E-statements if you click merge my account without using a second account number. A good indicator your account has been disabled is not being able to log back in after hitting merge my account. You can verify this by calling our office at (520) 297-0797. You can also re-register.

I can’t see my statements when logging into the E-statement website.

The e-statement website does not store or display e-statements. The e-statement website is solely for registering, unregistering, and contact information changes. If you are registered for e-statements, they will come by email as a PDF attachment from caddencommunitymgmt@estatement.opt-e-mail.com.

I was automatically registered for E-statements from the old website, and now I can’t log in.

Homeowners who were automatically registered from the old statement website will need to initiate a password reset when logging in for the first time.

Can I change the email on file or add a secondary email to receive E-statements?

You can log into your account at https://caddencommunitymgmt.opt-e-mail.com/login/ to change the primary email on file or add a secondary email for e-statements. Please call our office at (520) 297-0797 If you need to change the email address on file to complete a password reset.

What is the subject line for incoming E-statement emails?

All e-statements we send are titled HOA E-Statement from Cadden Community Management” from caddencommunitymgmt@estatement.opt-e-mail.com. Below is a sample email.

I didn’t see my statement email. Where did it go?

If you did not see the email in your inbox, it likely went to your SPAM folder. All e-statements we send are titled from Cadden Community Management” from caddencommunitymgmt@estatement.opt-e-mail.com. Please add this email to your contacts/safe sender list within your email. This will prevent future emails from going to your SPAM folder.